Logging in to the Application

The following are the prerequisites to log in to Service Manager:

•Get the log in URL from your administrator.

•You must be assigned to at least one role to log in. If you are not assigned to a role, you can only log in if your administrator has enabled anonymous login.

•If you add an iFrame to your company web site in order to embed the application login, be sure that the web site HTML URL and iFrame HTML URL are same.

•If you use Microsoft Internet Explorer, disable protection mode in the browser.

The following are the steps to log in to the application:

1. Enter the URL for Service Manager in a browser. The login page is displayed.

2.Enter your user name and password. (The password is masked.)

3.Click Login. The application displays a list of roles.

4.Select a role and click Submit.

You are now logged in and ready to use Service Manager.

To log in with a different role, log out and then log in again with a new user role.

Accessing the Self Service Portal

•Log in to Service Manager with the Self Service user role.

Self Service users access the Self Service portal to report and track Incidents, submit Service Requests, and so on. For more information, see Self Service Quick Reference.

Accessing the Self Service Mobile Portal

•Log in to Service Manager with the Self Service Mobile user role.

The Self Service Mobile portal is displayed in responsive user interface suitable for accessing Service Manager on mobile devices. For more information, see Self Service Mobile Portal.

Accessing the Service Desk Console

•Log in to Service Manager with user role other than Self Service, Self Service Mobile, and Mobile Analyst.

Service Desk console is accessed by various user roles to perform different tasks. For more information, see Using the Service Desk Console.

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